Customer service - Contact us

WHO ARE WE

POF!ZAK has been founded by enthusiastic boulder climbers in Utrecht, The Netherlands.

Better chalking at bouldering with POF!ZAK. POF!ZAK is specialised in bouldering chalk bags. Through our experiences with the confection of bags we were able to create the ideal bouldering chalk bag! Spacious, up standing, storage for brushes and a big front pocket makes our chalk bag very suitable for bouldering.

With our blog POF!ZAK we also like to share our experiences, problems and knowledge as beginner boulder climbers. As a beginner boulder climber you will, eventually, have issues or questions about injuries, buying the right climbing shoes or you just want to be a better climber.

All products that can be ordered through our website are live on stock in our warehouse. We ship from Utrecht, the Netherlands. Within the Netherlands you can receive your order within 1-2 days.

Made in the Netherlands

❤ Sustainable and unique designs
❤ Each chalk bag made in the Utrecht, the Netherlands
❤ No mass production in low-wage countries
❤ Use of good quality materials from local suppliers
❤ Large parts of 100% natural cotton

Social media

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Our blog (Dutch)

POFZAK.NL

Customer service

Contact

Voor vragen, opmerkingen en verkoop kun je ons contacteren.

Email: info@pofzak.com
Whatsapp: +31630014007

Payment

We support the following payment methods; iDeal (for everyone with a Dutch bankaccount), PayPal, Visa Mastercard (creditcard), Maestro (creditcard), GiroPay (German customers), MrCash/BanContact (Belgium customers) and Bank wire. For direct payment methods, the payment will be processed immediately and your order will be prepared for shipment. A bank wire will take roughly 1-3 days to process.

Shipping

We ship all of our order with PostNL. If the address destination is in the Netherlands you can receive your order the next day, with free shipping (if you have ordered before 16.30).
We ship to the Netherlands, Europe and to some countries outside Europe. For example: Belgium 6,95 euro - 2-3 day Germany 6,95 euro 2-3 days France 7,95 euro 2-4 days United Kingdom 10,59 euro 2-4 days


Public holidays
27 - 28 maart (Pasen), 27 april (Koningsdag), 5 mei (Bevrijdingsdag), 5 mei (Hemelvaart), 15 - 16 mei (Pinksteren), 25 - 26 december (Kerstdagen) - 31 december/januari (Jaarwisseling)

Returns

Returning a product is possible within 14 days. You always get 100% re-fund of your paid order. Re-fund will be done (after receiving your product) within 5 days. Email us for instructions to return your order.

Stock availability

On all our products there is a real time stock indicator. If the stock is zero then the product will not be available for order. All products that can be ordered through our website are in stock.

Company information

POF!ZAK
2e Daalsedijk 8 D
3551 EJ Utrecht
Nederland

KvK nummer (Utrecht): 30270634
BTW nummer: 821299049B01

E-mail: info[at]pofzak.com

FAQ

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How big is a chalk bag?

We have two sizes:

classic size | space to chalk two hands at the same time and you can put a lot of stuff in it
mini size | spacious enough to pop one hand in and you can store your essentials
All chalk bags (current collection, custom, animals and buddies) fall under the classic size, except for the mini category.

Here are the chalk bag dimensions:



What is the bottom made of?

The bottom consists of skai: this looks like but is not leather. It consists of textile with a PVC finish for more strength. We buy this fabric as residual material. The fabric is unusable for furniture, but perfect for our chalk bags. In this way unnecessary waste is saved. This material offers a number of advantages; sturdiness, moisture-resistant, dust-proof, less susceptible to wear and better weight distribution (material is relatively heavy).

Do the chalk bags have an inner bag?

All our chalk bags have an inner bag. An inner bag prevents excessive leakage of chalk and makes chalking easier. For the inner bag we use unbleached, undyed and 100% natural cotton.