Client service
Contact
For questions, comments and sales you can contact us.
Email: info@pofzak.com
Shipping
We ship all of our order with PostNL. If your order has been shipped as a package you'll be able to track your shipment online. If the address destination is in the Netherlands you can receive your order the next day.
We ship to the Netherlands, Europe and to some countries outside Europe. Please check here the list with shipping details (shipping fee, and estimated delivery time per country)
Holidays
27 en 28 maart (Pasen), 27 april (Koningsdag), 5 mei (Bevrijdingsdag), 5 mei (Hemelvaart), 15 en 16 mei (Pinksteren), 25 en 26 december (Kerstdagen) en 31 december/januari (Jaarwisseling)
Payment
We offer the following payment methods:iDeal, PayPal, Visa Mastercard (creditcard), Maestro (creditcard), GiroPay (German customers), MrCash/BanContact (Belgium customers) and Bank wire
Returns
Returning a product is possible within 14 days (except for personalized items). You always get 100% re-fund of your paid order. Re-fund will be done (after receiving your product) within 5 days. If you want to return your product, please contact us via email.
Company information
POF!ZAK
Computerweg 22
3542 DR Utrecht
Nederland
KvK nummer (Utrecht): 30270634
BTW nummer: 821299049B01
E-mail: info[at]pofzak.com
Gifts
Treat yourself or someone else with an I❤BOULDERING climbing brush, climbing chalk/ magnesium or other bouldering accessories.
